FAQ

FREQUENTLY ASKED QUESTIONS 

ORIGINALS 

Which of your products are original? 

All Paintings, Illustrations and Fan Art are original art created by me. Prints are the reproductions of the original art, occasionally with modifications made by the printer to the resolution and colour. 

Where can I see all of your work?

My website does not show my full portfolio. Please go to my Facebook photo albums to explore more original art from me. You can also see a snapshot of my style of work and methodology on my Instagram. I regularly use Pinterest for inspiration and to create themed boards. Please contact me if you see something you like that is not listed in my online stores. 

PRINTS 

Do you make prints of all of your work?

I don’t make prints of every illustration or painting. However, if you see an original you like but would prefer a print of, please contact me for more details. 

SIZES 

What size is your work?

The size of my work varies. Prints range between A5 and A0. Illustrations and Fan Art are usually A4 or A3. Typically Paintings on paper and canvas are between 30x30cm and 120x120cm. My current work space does not allow for work much bigger than this even though I would love to make larger scale pieces! 

COMMISSIONS 

Can you work with any photo for a portrait commission?

 

I can only work with what I see in an image or a photo as unfortunately I can’t imagine what is not there. My work is an interpretation of the original image provided. I have found that I am not able to work with some photos. Older photos will affect the level of detail I am able to get from the original as I work by zooming in and out on a digital device to achieve likeness. It may be possible to work with two images together – for example, a portrait and a background. 

What is the process for a commission?

I am happy to discuss any ideas you have to bring them to life and I can research images if you don’t have one for me to work with – for example, a celebrity portrait for Fan Art. I will provide you with a full brief we both agree on before commencing the commission and I require a 50% deposit to begin. 

Do you provide progress shots?

I don’t tend to provide photos of the work at a midway point because there is often still a lot to be resolved at this stage. I usually only provide progress shots of my own series.

PRICING 

How much do you charge for your work?

I operate fixed pricing for the Paintings, Illustrations, Prints and Fan Art listed in my online stores on my website, Etsy and Bluethumb. 

I operate value pricing for commissions which is dependent on size, medium, materials, difficulty and time.  

MATERIALS 

What mediums do you work in?

I typically work in graphite pencil and acrylic paint but I can also work in coloured pencil, charcoal, pastel, ink, watercolour and oil. 

POINTS OF SALE 

How can I make an enquiry or buy products from PascaleGarlingeArt? 

You can message me in the following way: 

Direct – phone, email and – YES – face to face! 

Website – enquiry form (online store) 

Facebook – direct message 

Instagram – direct message 

Etsy – message (online store) 

Bluethumb – message (online store) 

Exhibition – point of sale 

Where can find PascaleGarlingeArt on social media? 

My handle on social media is @pascalegarlingeart. You can find me on Facebook, Instagram, LinkedIn and Pinterest. 

LEAD TIMES 

How long will it take to receive my art purchase?

The shipping timeframe depends on whether your product is in stock in my online stores, is a custom order or is a commissioned work. Please see my Shipping and Terms & Conditions on the FAQ page of this website for full details. 

PAYMENT 

How can I pay for my art purchase?You can currently pay for your art purchase in cash, by direct transfer to business bank account or with Paypal. Please see my Terms & Conditions for full details. 

 SHIPPING 

Where do you ship to?

I ship worldwide – Paintings on paper, Illustrations, Prints and Fan Art only. Paintings on canvas can be collected from Pascale Garlinge Art or purchased via Bluethumb, an online gallery with a door to door delivery service. 

How much does it cost to ship an artwork?

I currently charge a flat rate of $10 to ship to Australia and $20 worldwide – this applies to Paintings on paper, Illustrations, Prints and Fan Art only in A5, A4 and A3 sizes and does not include tracking. For larger sizes I can provide you with a shipping quote. Shipping Paintings on canvas via Bluethumb is a free service. Please see the Shipping details on the FAQ page of this website for more information. 

FRAMING 

Is your work framed?

My work is usually unframed but I am happy to recommend the services of local framers. 

HANGING 

Do you offer an art hanging service?

I can give general advice about the scale of an artwork to a space and the approximate for hanging but for optimum results please use a professional service or an interior designer. 

RETURNS AND EXCHANGES 

Can I return my art purchase if I am not satisfied?

It may be possible to return your purchase, subject to your reasons for doing so. Please see my Terms & Conditions for full details. 

Last updated on 15 October 2017.   

 

 

 

 

PACKING ORDERS 

I give my personalised attention to each and every order. Paintings on paper, Illustrations, Prints and Fan Art are packaged as securely as possible using tissue paper, cellophane sleeves, card backing board, tape, bubble wrap, butchers paper and cellophane bags, as considered appropriate, to keep your special purchases safe on their journey. Items are shipped to the billing address listed unless otherwise stated. Please notify me at the time of order if you would like your items to be posted to another address. Pascale Garlinge Art will not replace items that have been shipped to an incorrect address as provided by the purchaser. The time I need to prepare an order for shipping varies. For more details please see individual products. 

SHIPPING TO AUSTRALIA 

Orders in stock are shipped 1-5 days after payment is received. If the product is not in stock (prints) you will be advised by me of the estimated lead time from the printer and once again when the product is ready to ship to you from Pascale Garlinge Art. 

Australia Post and Sendle are my preferred shipping services. If you have chosen regular post without tracking Pascale Garlinge Art will not be held responsible for lost packages.  

If you would like your item to be sent via a “tracked” or “signed for on delivery” service please ask for prices BEFORE placing your order, as the cost will vary depending on the size of your purchase. 

The cost of shipping to Australia is a $10 flat rate for orders which are A5, A4 and A3 in size. Please obtain a shipping quote from Pascale Garlinge Art if you require items in sizes A2, A1 and A0. 

SHIPPING WORLDWIDE 

The cost of shipping worldwide is a $20 flat rate for orders which are A5, A4 and A3 in size. This shipping cost does not include tracking. Please obtain a shipping quote from Pascale Garlinge Art if you require items in sizes A2, A1 and A0. 

International orders can sometimes (although rarely) be delayed by customs and may be subject to import taxes, customs duties, and/or fees imposed by the destination country.  

Purchasers are responsible for paying any additional fees such as those listed above, that are added when the package arrives at its destination. Please check with your country’s customs department before ordering to see if you will be liable for these fees. This can also delay your order, which is beyond the control of Pascale Garlinge Art. 

Estimated Shipping Times 

Australia: 2-7 business days 

Canada: 12-20 business days 

New Zealand: 8-13 business days 

United Kingdom: 9-14 business days 

North America: 10-15 business days 

Europe: 10-20 business days 

I hope to meet these shipping estimates but I am not able to guarantee them. Actual delivery time will depend on the shipping method you choose. 

Customs and Import Taxes 

Buyers are responsible for any customs and import taxes that may apply. Pascale Garlinge Art is not responsible for delays due to customs. 

International Shipping Times – Further Information (Tracking) 

All international orders which are A5 and A4 in size are sent via airmail letter service with Australia Post. There is NO tracking service available from Australia post for this service. I am unable to track your letter after it has been posted.  

All shipping times are estimates based on customer feedback and Australia Post guidelines. 

I will not declare a letter lost before a total of 20 business days have passed. Please contact me after this amount of time has passed so I can discuss your options with you. 

BLUETHUMB SHIPPING 

Bluethumb is Australia’s largest online gallery and acts as a service provider for artists looking to sell their artwork, and individuals interested in purchasing artwork, through an online art marketplace. This site is operated by Bluethumb Pty Ltd, which has offices in Adelaide, South Australia, and Melbourne, Victoria, and offers Australian art to a global audience of art lovers and collectors. Paintings on canvas can be purchased via Bluethumb should you not be able to collect from Pascale Garlinge Art with a shipping, returns and refunds policy detailed as follows: 

“We want you to love your new masterpiece. If you get your art home and don’t fall in love with it, or simply change your mind, we’ve got you covered. 

All you need to do is repackage it in the original packaging, and send us an email. We’ll take care of the rest, with silver service. 

Our Buyer Protection Guarantee makes buying art online a breeze. 

100% Buyer Protection Guarantee 

You have a full week (seven days) from the time you receive an artwork to decide if you’d like to return it. No questions, no hassles. 

If you decide to return your piece, simply let us know and we’ll make it happen. 

Upon processing your return, we’ll issue a full refund for your purchase. 

Free Returns Australia wide. We’ll pay the cost of return shipping anywhere in Australia. For international sales we’ll cover freight of up to $100. 

Free Returns 

All return requests will be reviewed and subject to approval by Bluethumb 

Free returns are not available for items damaged in shipment. (These will be handled by insurance. You’ll be fully compensated for any art purchased through Bluethumb which is damaged). 

Items must be returned via a trackable and insured shipping carrier, and the tracking information must be provided to Bluethumb. 

Bluethumb reserves the right to extend the returns period to 14 days for trade sales and other scenarios where we see fit.” 

Please take the time to read the full terms and conditions on the Bluethumb website. 

Last updated 15 October 2017. 

WEBSITE 

This website is operated by Pascale Garlinge Art (ABN: 58 195 523 200). 

By accessing, viewing and using this website, you agree to be bound by these terms and conditions. I reserve the right to change these terms and conditions at any time without any prior notice and you will be deemed to have accepted any change by continuing to use this website. 

In these terms and conditions: 

‘Website’ refers to the website located at www.pascalegarlingeart.com and any future URLs that I may register and link to this website. 

‘Goods’ refers to any items that are displayed on my website that you have offered to purchase. 

WEBSITE STORE 

In the website store you can browse, select, order and purchase goods that are displayed on this website. 

Any order placed through my website is an offer by you to purchase the goods in accordance with these terms and conditions. I reserve the right to accept or reject an order you make using my website for any reason. 

PAYMENT 

All payments must be made in full prior to delivery of the goods. 

I accept direct bank transfer, PayPal and cash. 

also reserve the right to change my methods of payment at any time. 

To the extent permitted by law, I will not be held liable and responsible for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card fraud or unauthorised access to a PayPal account. 

I will not be held liable or responsible for any additional charges imposed by your credit card provider or bank, especially in the case where your purchase involves foreign exchange transactions. 

If your payment is not received in full or is declined by your bank or PayPal, I will not hold the goods against your order. 

PRICING 

PRICES, GST & TAXES 

All prices on my website are listed in Australian Dollars (AUD) and they do not include GST. As a small business, Pascale Garlinge Art is not registered for GST. 

I reserve the right to change prices of my goods at my discretion at any time without prior notice to you. 

By placing an order, you agree to pay the stated price (plus any applicable shipping and handling charges) in Australian Dollars for all orders. You agree to pay any additional charges or taxes incurred (including any custom duties) if applicable to the sale or delivery of the goods. 

Paintings, Illustrations, Prints and Fan Art available to purchase in the website store with fixed prices. These fixed prices may vary at other points of sale due to additional fees, commissions and services charged by the particular point of sale. 

Commissions are quoted based on value pricing to be established in discussion with me prior to the work commencing. Once you pay a 50% deposit on the commission you enter into a contract with me. 

Prices do not include delivery – shipping charges will be applied accordingly to Paintings on paper, Illustrations, Prints and Fan Art. Paintings on canvas are not for delivery via the website store. If you require delivery you may purchase Paintings on canvas with a delivery and “try before you buy” service available for residents in Australia via my point of sale, Bluethumb. 

POINTS OF SALE 

I currently sell my work online via the website store, Etsy and Bluethumb. I reserve the right to change or add to these points of sale at any time. 

SHIPPING & DELIVERY POLICY 

PACKING ORDERS 

I give my personalised attention to each and every order. Paintings on paper, Illustrations, Prints and Fan Art are packaged as securely as possible using tissue paper, cellophane sleeves, card backing board, tape, bubble wrap, butchers paper and cellophane bags, as considered appropriate, to keep your special purchases safe on their journey. Items are shipped to the billing address listed unless otherwise stated. Please notify me at the time of order if you would like your items to be posted to another address. Pascale Garlinge Art will not replace items that have been shipped to an incorrect address as provided by the purchaser. The time I need to prepare an order for shipping varies. For more details please see individual products. 

SHIPPING TO AUSTRALIA 

Orders in stock are shipped 1-5 days after payment is received. If the product is not in stock (prints) you will be advised by me of the estimated lead time from the printer and once again when the product is ready to ship to you from Pascale Garlinge Art. 

Australia Post and Sendle are my preferred shipping services. If you have chosen regular post without tracking Pascale Garlinge Art will not be held responsible for lost packages.  

If you would like your item to be sent via a “tracked” or “signed for on delivery” service please ask for prices BEFORE placing your order, as the cost will vary depending on the size of your purchase. 

The cost of shipping to Australia is a $10 flat rate for orders which are A5, A4 and A3 in size. Please obtain a shipping quote from Pascale Garlinge Art if you require items in sizes A2, A1 and A0. 

SHIPPING WORLDWIDE 

The cost of shipping worldwide is a $20 flat rate for orders which are A5, A4 and A3 in size. This shipping cost does not include tracking. Please obtain a shipping quote from Pascale Garlinge Art if you require items in sizes A2, A1 and A0. 

International orders can sometimes (although rarely) be delayed by customs and may be subject to import taxes, customs duties, and/or fees imposed by the destination country.  

Purchasers are responsible for paying any additional fees such as those listed above, that are added when the package arrives at its destination. Please check with your country’s customs department before ordering to see if you will be liable for these fees. This can also delay your order, which is beyond the control of Pascale Garlinge Art. 

Estimated Shipping Times 

Australia: 2-7 business days 

Canada: 12-20 business days 

New Zealand: 8-13 business days 

United Kingdom: 9-14 business days 

North America: 10-15 business days 

Europe: 10-20 business days 

I hope to meet these shipping estimates but I am not able to guarantee them. Actual delivery time will depend on the shipping method you choose. 

Customs and Import Taxes 

Buyers are responsible for any customs and import taxes that may apply. Pascale Garlinge Art is not responsible for delays due to customs. 

International Shipping Times – Further Information (Tracking) 

All international orders which are A5 and A4 in size are sent via airmail letter service with Australia Post. There is NO tracking service available from Australia post for this service. I am unable to track your letter after it has been posted.  

All shipping times are estimates based on customer feedback and Australia Post guidelines. 

I will not declare a letter lost before a total of 20 business days have passed. Please contact me after this amount of time has passed so I can discuss your options with you. 

BLUETHUMB SHIPPING 

Bluethumb is Australia’s largest online gallery and acts as a service provider for artists looking to sell their artwork, and individuals interested in purchasing artwork, through an online art marketplace. This site is operated by Bluethumb Pty Ltd, which has offices in Adelaide, South Australia, and Melbourne, Victoria, and offers Australian art to a global audience of art lovers and collectors. Paintings on canvas can be purchased via Bluethumb should you not be able to collect from Pascale Garlinge Art with a shipping, returns and refunds policy detailed as follows: 

“We want you to love your new masterpiece. If you get your art home and don’t fall in love with it, or simply change your mind, we’ve got you covered. 

All you need to do is repackage it in the original packaging, and send us an email. We’ll take care of the rest, with silver service. 

Our Buyer Protection Guarantee makes buying art online a breeze. 

100% Buyer Protection Guarantee 

You have a full week (seven days) from the time you receive an artwork to decide if you’d like to return it. No questions, no hassles. 

If you decide to return your piece, simply let us know and we’ll make it happen. 

Upon processing your return, we’ll issue a full refund for your purchase. 

Free Returns Australia wide. We’ll pay the cost of return shipping anywhere in Australia. For international sales we’ll cover freight of up to $100. 

Free Returns 

All return requests will be reviewed and subject to approval by Bluethumb. 

Free returns are not available for items damaged in shipment. (These will be handled by insurance. You’ll be fully compensated for any art purchased through Bluethumb which is damaged). 

Items must be returned via a trackable and insured shipping carrier, and the tracking information must be provided to Bluethumb. 

Bluethumb reserves the right to extend the returns period to 14 days for trade sales and other scenarios where we see fit.” 

Please take the time to read the full terms and conditions on the Bluethumb website. 

REFUNDS, RETURNS & EXCHANGES POLICY 

I understand the difficulty in inspecting a product when buying over the internet. As I would like you to feel confident in purchasing from me I am prepared to accept returns under the following circumstances. 

In addition to any of your consumer rights, if you have changed your mind about your online purchase I will be pleased to offer you a refund or exchange provided that: 

  • You can show proper evidence of purchase 
  • The goods are in a saleable condition (i.e. the goods are in their original packaging (if any) and not used) and boxed as they arrived 
  • You notify me within 7 working days from the date of delivery of the goods by emailing me at hello@pascalegarlingeart.com 
  • You pay for all costs of delivery and return of the goods.  A 20% re-stocking fee may apply. 

If you are unable to provide me with proof of purchase, I may, at my discretion, provide you with an exchange to the current value of the item, provided that I can verify that the item was originally purchased from me. 

My Refunds, Returns and Exchanges Policy does not apply to any goods that have been purchased using a promotional code or goods that are purchased at a discounted price, only to goods purchased at the full retail price. 

In the unforeseen event that you receive your goods in a faulty or damaged condition, the goods may be returned with a replacement arranged at no extra cost or a full refund accepted including postage and handling. This applies specifically to art prints and not to original art. I must be notified within 24 hours of receiving damaged goods if you wish to receive an exchange or refund.  Please repack the damaged goods in the original packaging and I will contact you to provide further instructions. There may be an estimated lead time for a replacement order if the product is out of stock. 

Pascale Garlinge Art can not be held responsible for items damaged in transit. However, if the goods are faulty or not of acceptable quality, you may have rights under: 

  • The Competition and Consumer Act 2010(Australian Consumer Law)
  • Other consumer laws applying in each Australian State or Territory
  • MyRefunds, Return and Exchanges Policy below

Australian Consumer Law 

If there is a minor problem with your goods (as defined in the Australian Consumer Law) I may repair the goods instead of offering you a replacement or a refund. This specifically applies to original art. 

If there is a major problem with the goods, a refund or a replacement may be available. This specifically applies to art prints. 

Unless I am required to do so under the Australian Consumer Law, you will be responsible for the costs of returning the goods to me. 

I invite you to notify me of any damaged goods as soon as possible by emailing me at hello@pascalegarlingeart.com. 

PRODUCT CARE 

If you have damaged the goods yourself, or you have failed to take proper care of the goods, I may not be able to provide you with a refund or replacement.   

CHANGE OR CANCELLATION OF ORDERS 

As I process your orders immediately for prompt delivery, I regret that cancellation or change to your order because of a change of mind may not be possible unless I receive your request by phone or email within 24 hours placing your original order. No cancellation or change of orders will be accepted once your order has been dispatched. 

OUT OF STOCK PRODUCTS 

Pascale Garlinge Art will advise you if a product is out of stock or unavailable. 

I will discuss your options with you to either place a new order with an estimated lead time or to choose an alternative item.  

COMMISSIONS 

I require a 50% deposit prior to my commencing a commissioned product. A full brief will be supplied in writing to you by me prior to deposit payment with an estimated lead time. I do not provide progress shots. With commissioned products I am not able to guarantee the final outcome of the finished product as the product is my personal interpretation of an original photo/s. Please take the time to view my style of work before commissioning a product to avoid disappointment. You can do so on my website media gallery, Facebook and Instagram. 50% balance payment is required prior to receiving your commission. Pascale Garlinge Art retains the copyright to the commissioned product. 

 

SOCIAL MEDIA 

I currently operate and manage social media accounts on Facebook, Instagram and Pinterest and I may use other social media channels in future. 

do not endorse the opinions expressed by the users on my social media pages. 

By submitting content, you agree that I may use and reproduce this content including your name, for testimonial or other purpose, in any media and without any compensation to you.  Any content you submit must be your original work. 

You must not post any material that is defamatory, derogatory, racist, sexist, unlawful, obscene, infringes any third party’s intellectual property rights, breaches someone else’s confidentiality or privacy, misrepresents your relationship with me or this website, misleadsis false or deceptive on my social media pages. 

I reserve the right to edit or remove content that violates these terms and conditions and to block your access to my page. 

INTELLECTUAL PROPERTY RIGHTS 

All text, graphics, logos, icons, images, photographs and software that feature on this website are protected under Australian and International copyright laws. You must not reproduce, store, adapt, distribute, display, publish, or create similar works from them. 

If you upload any material or content on my website or social media accounts, you grant me licence to use and reproduce that material or content. I do not claim ownership of intellectual property rights in respect to user content. 

WEBSITE AVAILABILITY 

Occasionally, down-time on this website, either scheduled or unscheduled, may occur. I will endeavour to work within reason to ensure the amount of down-time is limited and will not be held liable for the consequences of any down-time. 

THIRD PARTY WEBSITE LINKS 

This website may contain links to other websites. Unless stated otherwise, this website does not control, endorse, sponsor or approve such third party websites or their contents, nor am I liable and responsible for any loss or damage that you may suffer as a result of your visits to any third party websites. 

WEBSITE INTERFERENCE 

You agree not to make or attempt to modify, hack, remove, deface, add or otherwise interfere with this website or to any material or content posted on this website. 

WEBSITE USE 

You are provided with access to and are authorised to download material contained on this website for your personal use only. You may not, without my written permission, onsell any information obtained from this website, use any data mining robots, other extraction tools, metatags or mirror the website. Furthermore, you must take your own precautions to ensure that the process which you employ for accessing this website does not expose your computer to the risk of viruses, malicious computer code or other forms of interference which may cause damage to your computer software. I take no responsibility for any interference or damage to your computer system that arises out of or in connection with your use of this website. 

PRIVACY POLICY 

Pascale Garlinge Art is not involved in the selling or trading of personal information. I do not pass on your personal details to any other organisations. Any changes to my information collection policies will be updated in the terms and conditions. 

Respect for Privacy 

I treat all customer information in accordance with my Privacy Policy, which forms part of my terms and conditions. I would like to assure you that I take your information and privacy very seriously. The following is a description of what I do and don’t do with your details. 

Information Provided By You 

If you purchase goods and services from Pascale Garlinge Art, I require you to provide your name, address, email address, banking details or other details, “customer information”. I may subsequently require further details to enable the processing of your order/s. Information on this website is protected by encryption and firewall technology. 

For me to process your order, I need information such as your name, email, contact number, delivery address and payment details. Other information may also be collected with your permission from time to time, such as a customer review or testimonial. Outside of information that you enter on this website, I also receive and store certain types of information when you interact with Pascale Garlinge Art. This is provided through the use of cookies (alphanumeric identifiers placed on your computer drive by your web browser). 

Most internet browsers are pre-set to accept cookies. Information that you provide me with is used to enhance your consumer experience, to communicate new products and services via an email subscription newsletter, and to create an overview of my customers. I analyse trends and demographics to help me to improve the products and services I provide. 

Third party companies and individuals may be engaged to perform functions on behalf of Pascale Garlinge Art, for example shipping, credit card payment authorisation or marketing analysis. Such information is only used to perform their functions. I will pass on any information relating to suspected fraudulent activity to appropriate authorities. If fraud or other crime is suspected, I will tell police, banks and other relevant authorities.  

I regularly email my website mailing list subscribers advance notice of sales, new collections, competitions, exhibitions, launches and other news. The email addresses I collect are only used internally at Pascale Garlinge Art for this purpose. I respect your privacy rights and I will not sell or rent your email address to other companies. If you would like to be removed from my email list you can do so by unsubscribing at the bottom of the emails sent to you. 

DISCLAIMER 

Limitation of Liability 

You acknowledge and agree that, to the extent permissible at law, this website and all content appearing on it are provided on an “as is” and “as available” basis, without warranties of any kind. 

To the maximum extent permissible by the law, I am not liable and responsible for any loss or damage, whether direct or indirect and however caused (including through negligence) that you may suffer in connection with your use of this website or any linked website and take no responsibility for any loss arising out of your use of or reliance on information contained on or accessed through this website. 

Last updated on 15 October 2017. 

 

 

 

PAINTINGS

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Ph: 0408 398 266 

Email: hello@pascalegarlingeart.com

ELTHAM

VICTORIA, AUSTRALIA

ABN: 581 9552 3200

 

 

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Holiday note to shoppers!

All orders placed 21/12/19-12/01/20 will be processed on 13/01/20.

Thank you for your patience.

Wishing you a very Merry Christmas and a Happy New Year!